Having gathered the necessary details if appropriate our warranty team will submit a claim with the agent/manufacturer responsible for the brand of the item.
The warranty will only cover manufacturing defects.
After sending these details, the outcome of the claim is entirely down to the discretion of the manufacturer.
They may decide to repair, replace or credit the item or they may deem the issue not suitable for warranty cover.
In the event your item isn't covered under the manufacturer's warranty, then we will be happy to investigate alternative solutions for you including (user) paid-for repair.